Privacy Policy
Serenity.ai (“we,” “us,” or “our”) is committed to protecting your privacy. We follow the rules set by the Health Insurance Portability and Accountability Act (HIPAA). This policy explains how we collect information. It explains how we use it. It also explains what your rights are.Information We Collect
Direct Information
When you book an appointment, we collect your name. We collect your date of birth. We collect your contact details. We collect your medical history. We also collect your insurance information. This is needed to provide medical services.Automatically Collected Information
We collect anonymous website data using analytics tools. This includes the pages you visit. It includes how long you stay. It includes your device type. It includes your general location. This data is not linked to your medical records.How We Use Your Information
We use your information to provide services. We use it to meet legal rules:- Healthcare Services: We use it to provide imaging. We use it to provide diagnostic tests.
- Billing: We use it to send claims. We use it to process payments.
- Communications: We use it to send reminders. We use it to send test results.
- Compliance: We use it to follow public health rules. We use it to follow legal reporting rules.
HIPAA Compliance and Data Protection
Data Security Measures
We use safeguards to protect your health data:- Encryption: Your data is encrypted when sent. Your data is encrypted when stored.
- Access Controls: Only staff who need to use your data can access it.
- Security Training: All staff complete privacy training.
- Regular Audits: We check our systems. We review risks.
Breach Notification
If your data is involved in a breach, we will inform you. We will explain what happened. We will tell you what steps we are taking.Third-Party Services
We use third-party tools. These tools follow HIPAA rules. These tools include:- Scheduling systems
- Telehealth systems
- Payment tools
- Web tracking tools
Cookies and Tracking Technologies
We use cookies to help our website work. We use them to understand how it is used. We do not use cookies to collect health data. You can turn off cookies in your browser settings.Data Retention and Deletion
We keep your health data as long as needed by law. We keep it to provide care. When data is no longer needed, we delete it. You may ask us to delete your data. We will review the request.Your Rights
HIPAA gives you these rights:- You can ask to see your medical records.
- You can ask to get a copy of your medical records.
- You can ask us to fix errors in your records.
- You can ask us to limit how we use your data.
- You can ask who your data has been shared with.
- You can ask us to contact you in a specific way.
- You will be informed if your data is in a breach.